Overview
Mavid LLC dba Mavid Business Solutions (“Mavid Business Solutions,” “we,” “our” or “us”) respects your privacy. This policy explains how we collect, use, share and protect information. It applies to business.mavid.solutions and to the related websites, landing pages and services we operate, including CRM by Mavid Business Solutions.
Information we collect
- Contact information: name, email, phone number, business name and the details you send us by email, phone or our contact form.
- Customer and billing information: details needed to prepare quotes, invoice you and provide services. Card payments are handled by our payment processor; we do not store full card numbers.
- SMS consent records and message logs when you opt in to text messages.
- Account and usage information for our software, such as login activity and settings, plus technical data such as IP address and browser type in our server logs.
- Support communications, including emails, calls and messages.
How we use information
- To respond to inquiries and provide consultations, quotes and customer support.
- To provide, operate, secure and improve our services and website.
- To process payments and send invoices, receipts and account notices.
- To send service-related messages by email or, if you opted in, by SMS.
- To comply with legal obligations and enforce our Terms of Service.
SMS / text messaging
If you opt in, we use your mobile number to send messages about your inquiry, appointments, quotes, account and service updates, and customer support. Message frequency varies. Msg & data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (859) 353-3375 or david@mavid.solutions. Consent to receive texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
We keep SMS consent records for compliance. Mobile information, SMS opt-in information and consent will never be sold or shared with third parties or affiliates for marketing or promotional purposes. The exclusions in this section apply to all other sharing described in this policy.
Sharing of information
We do not sell or rent personal information, and we do not share it with third parties or affiliates for their own marketing or promotional purposes.
We share only the information needed with trusted service providers who help us deliver our services, such as hosting providers, payment processors, telecommunications carriers and messaging providers, and email providers. They may use it only to provide services to us. We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a merger or sale of the business, subject to this policy.
Data in our software
When businesses use CRM by Mavid Business Solutions, they control the customer data they store in it. We process that data on their behalf only to provide, secure and support the service. If you are a customer of one of those businesses, please contact that business directly about your information.
Cookies and tracking
This website does not use advertising or analytics trackers, and it does not set tracking cookies. Our software uses essential cookies to keep you signed in and secure. You can manage cookies in your browser settings, but blocking essential cookies may stop the software from working properly.
Data security and retention
We use reasonable administrative, technical and physical safeguards to protect information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure. We keep information only as long as needed for business, legal or compliance purposes.
Your choices and rights
You can ask us to access, correct or delete your personal information by contacting us. You can opt out of text messages at any time by replying STOP, and out of non-essential emails by using the unsubscribe link or contacting us. Depending on where you live, you may have additional rights under applicable law. We will not discriminate against you for exercising them.
Children’s privacy
Our services are for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Where we operate
Our services are intended for businesses in the United States. Mavid Business Solutions is based in Kentucky, and information is processed in the United States.
Third-party links
Our website may link to third-party websites. We are not responsible for their content or privacy practices, so please review their policies before giving them personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date shows the latest version.
Contact us
Mavid LLC dba Mavid Business Solutions
Phone: (859) 353-3375
Email: david@mavid.solutions