Overview
This policy applies to all services sold by Mavid LLC dba Mavid Business Solutions. All of our services are delivered digitally or remotely; we do not sell or ship physical goods, so there are no shipping charges or product returns. The terms in your written quote or proposal also apply. If they differ from this policy, the quote controls for that engagement.
Cancellation policy
Software subscriptions
- You can cancel your subscription at any time by emailing or calling us, or from your account’s billing settings where available.
- Cancellation takes effect at the end of your current billing period. You keep access until then, and you will not be charged again.
- Subscription fees already paid for the current billing period are not prorated or refunded, except as described in the refund section below or where required by law.
- You can request an export of your data before your access ends.
Integration projects
- You can cancel a project at any time by notifying us in writing (email is fine).
- You pay for work completed up to the cancellation date, as described in your quote. Any prepaid amount for work not yet started is refunded.
Coaching sessions
- You can cancel or reschedule a session for free with at least 24 hours’ notice.
- Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be counted as used.
- Unused prepaid sessions can be refunded on request, as described below.
Refund and dispute policy
How to request a refund
Contact us by email at david@mavid.solutions or by phone at (859) 353-3375. Please include:
- Your name, business name and the email address on your account or invoice
- The invoice number or the date and amount of the charge
- Which service the request is about and the reason for the request
How we handle requests
- We acknowledge refund requests within 2 business days and aim to give you a decision within 10 business days.
- Requests are reviewed case by case. We will refund charges made in error, duplicate charges, and services we did not deliver as described in your quote.
- Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post the refund.
- Work that has been delivered and accepted, and subscription periods that have already started, are generally not refundable unless the service failed to perform as described.
Please contact us before filing a dispute
If you have a problem with a charge, please contact us first at david@mavid.solutions or (859) 353-3375 before filing a dispute or chargeback with your bank or card issuer. Most billing questions can be solved quickly, and contacting us directly is usually the fastest way to get your money back. This does not limit any rights you have under the law or with your card issuer.
Billing errors
If you think you were billed incorrectly, contact us within 60 days of the charge so we can investigate and correct it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date shows the current version. Changes do not apply retroactively to payments made before the update.
Contact
Mavid LLC dba Mavid Business Solutions
Phone: (859) 353-3375
Email: david@mavid.solutions